Refund Policy

Thank you so much for donating at www.sunbeamshome.org

 

If you have made an error in contributing to Yayasan Sunbeams Home, we will honor your request for a refund made within 15 days of your donation. All requests must be accompanied by proof of payment with a valid reason for the refund. To request a refund, email us at donors.sunbeamshome95@gmail.com or call us at +603-42953949. Donors need to keep the following points in mind while initiating a cancellation or refund request;

  • Sunbeam Homes will examine each cancellation or refund request and seek explanations from the donor. Donor details will be verified by seeking documents of proof (Name & Address) and donation (date of donation, amount of refund, mode of donation, transaction reference number and reason for cancellation or refund).
  • ‚ÄčIf the tax exemption receipt has already been issued to the donor, the donor will need to return the original receipt to us and email a written declaration to donors.sunbeamshome95@gmail.com that the donor will not use the tax exemption receipt.
  • The refund process may take 20 to 30 working days depending on the availability of the information from third parties such as Payment Gateway, Banks, etc. through which transaction is done. Irrespective of the mode of donation, refund amount will be credited to the donor's bank account only.

Yayasan Sunbeams Home is not obliged to make refunds and may, in its discretion , decline any requests for refund or cancellations of donations, particularly if a tax exemption receipt or certificate has been issued.

 
 

 

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